FAQ Header
How quickly do you respond to complaints or questions?
First response within 24 hours on working days; claims decided in 5 days.
How does gardenia flower wax compare with other flower waxes?
Richer and creamier than rose/jasmine; distinct white-floral signature.
What certifications and documents do you provide for this product?
COA, GC-MS report, MSDS, allergen declaration, and origin certificate included.
Can you produce the wax with our brand logo?
Your logo printed on labels, tins, jars and cartons with mock-up approval.
What is the exact botanical source of this gardenia flower wax?
Produced exclusively from hand-picked Gardenia jasminoides J. Ellis fresh blossoms.
Can you provide a GC-MS analysis for each batch?
GC-MS analysis on every batch; full chromatogram data available on request.
How do you ensure batch-to-batch consistency?
Full QC per batch, retained references and COA/GC-MS for every lot.
What does the gardenia flower wax look like at room temperature?
A soft, light yellow to amber waxy solid with rich gardenia floral scent.
What is your after-sales and warranty policy?
Replacement or refund for quality issues; claims handled within 5 working days.