FAQ Header
How can I request a sample of the gardenia flower wax?
Free 50–100 g samples dispatched within 1–2 working days, freight collect.
Do you provide free samples before I place a bulk order?
Free 50–100 g samples, freight collect, dispatched within 1–2 working days.
Is the price quoted FOB or CIF?
Flexible Incoterms: FOB, CIF, EXW and DDP available on request.
Can I visit your factory and see the production process?
Factory visits welcomed: production tour, QC lab, sampling and business talk.
What certifications does your factory hold?
ISO 9001 factory with GMP practices; batch COA and GC-MS reports.
What extraction method is used to produce the gardenia flower wax?
Solvent extraction of fresh blossoms preserves the full gardenia aroma profile.
What should I do if I receive damaged goods?
Photos + batch number within 7 days; replacement or credit arranged.
What documents do I need to provide for customization?
Logo, packaging design, formula and regulatory text needed to start custom work.
Can you customize the packaging of the gardenia flower wax?
Packaging customized from 10 g retail tins to 25 kg bulk cartons.