FAQ Header
What is the pH value and is it suitable for sensitive skin?
Mildly acidic pH 4.2–6.2, close to skin pH; gentle for toners and mists; patch-test recommended for sensitive skin.
What are your payment terms?
Standard 30% T/T deposit + 70% against docs; L/C and open account available for large or repeat orders.
What are the standard packaging specifications?
Food-grade PET/HDPE from 100 mL retail to 25 L bulk; aseptic filling, batch-coded, carton-packed.
Is the hydrosol certified organic, and can I make clean-beauty claims?
Not organic-certified (no organic claim); supports 100% natural, additive-free and clean-beauty claims.
How can I track my order after it is placed?
Milestone tracking from production to delivery; B/L or tracking number shared; 1-day response to status queries.
What is the order process and overall timeline?
Inquiry→sample→PI→deposit→production→QC→payment→shipment→docs; bulk cycle ~4–7 weeks including transit.
Do you offer OEM / private-label services for osmanthus hydrosol?
Full OEM/ODM from 5 L MOQ: private label, custom packaging, custom blends and brand documentation.
Do you provide formulation support for developing finished products?
Starter formulas, preservation and stability advice, scale-up support and label/IFRA guidance for finished goods.
Is the osmanthus hydrosol truly natural and additive-free?
100% single-ingredient distillate; no alcohol, fragrance, synthetic color or added preservatives — flower and water only.