FAQ Header
What does the gardenia hydrosol look like at room temperature?
Clear to pale milky-white/light yellow transparent liquid; pH 4.0–6.0; miscible with water.
What is your after-sales and claims policy?
Quality, transit and documentation claims handled with batch evidence; 5-working-day response.
How is the hydrosol used in formulations — is it water soluble?
Miscible with water in any ratio; replaces the water phase in toners, mists, gels, creams and natural perfumery.
Can you handle urgent or rush orders?
Rush process with priority slots, air-freight partial shipment and split-delivery options for tight deadlines.
Can you support third-party laboratory testing?
Third-party testing via SGS/Intertek/Eurofins or your lab; chain-of-custody samples and internal COA baseline.
Is the hydrosol sensitive to temperature — how do you handle winter transit?
Stable 5–25°C; freeze and prolonged heat are the main risks — insulated packing and gentle thaw protocols.
What are the recommended storage and transport conditions?
Cool (5–25°C), dark, sealed storage; insulated containers recommended for hot routes and summer transit.
What does the jasmine sambac hydrosol smell like?
Intense indolic sweet jasmine floral with green-tea undertones and a sensual soft finish — the classic "queen of floral waters".
What shipping methods are available?
Express, air, sea LCL/FCL and rail; sea for bulk, express/air for samples and urgent replenishment.