FAQ Header
Can you blend custom fragrance or skincare bases?
Custom water-phase blends with other hydrosols and botanicals for signature scents or functions.
What packaging customization options are available?
PET/aluminum bottles, custom closures, private labels and custom fill volumes; MOQ per pack type.
How many liters fit in a standard container?
Weight-limited water-based load; ~20,000–24,000 L per 20 ft; load plan provided per order.
How do you handle complaints and quality disputes?
Four-step complaint process with retained batch samples; replacement/credit where fault is ours.
Do you provide a COA with every batch?
Every batch is released with a COA covering physical, micro, heavy metals, sensory and traceability data.
Which quality standards and certifications does the factory hold?
ISO 9001 system; per-batch COA, MSDS and GC-MS; full traceability from contract farm to filling.
What is the exact botanical source of this gardenia hydrosol?
100% Gardenia jasminoides J.Ellis fresh blossoms, single botanical origin with full batch traceability.
How consistent are batches of gardenia hydrosol?
Fixed spec with pH, gravity, microbiology, aroma and GC-MS checks per batch; seasonal nuances documented.
Which aromatic compounds make up the signature profile of the hydrosol?
GC-MS verified natural water-soluble aromatic profile per batch; no synthetic compounds.