What usage rates are recommended for different product types?
0.5–2% fragrance, 0.3–1% emulsions, 0.1–0.5% eye serums, 3–6% candles; always dilute before skin contact.
How should the oil be transported and stored to protect quality?
Store sealed, cool (5–25°C), dark and dry; 36-month shelf life; transport per Class 3 flammable-liquid rules.
What is the shelf life and how should I store the oil long-term?
36-month shelf life from production with cool, dark, sealed storage; rolling orders keep inventory fresh.
Is the oil soluble in ethanol, oils or water — what does that mean for formulation?
Soluble in ethanol and fixed oils, insoluble in water; DPG/IPM compatible — requires a solubilizer for water-based formulas.
How is the oil shipped — air, sea, or courier — and is it classified as dangerous goods?
Courier for samples, air for urgent, sea for bulk; flammable-liquid (Class 3) handling and IMDG/IATA declarations managed in-house.
Is supply seasonal — can you guarantee year-round availability?
Autumn harvest once a year but buffer stock ensures year-round supply; annual contracts fix price and allocation.
How should the oil be used in scented candles and home fragrance?
Candles at 3–6% wax weight added at 85–90°C; also suited to diffusers, wax melts and incense.
Can I get free samples for evaluation before placing an order?
Free samples (10–50 g), freight collect; COA, GC-MS and SDS included; bulk matched to approved sample.
How much do samples cost and how long does sample delivery take?
Free sample, freight collect (USD 30–80 typical); dispatch in 3–5 working days, door-to-door in 5–7 days.
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