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Can you customize specifications or provide OEM / private-label?
Yes. Top supports customization and OEM / private-label:Grade — standard concentrate vs a defined Brix / total-sugar / cAMP target gradeSupply at a defined dilution/ratio for easier handlingPrivate-label with your artwork and documentsDevelop a dedicated lot to Q/XXXX or your spec (Brix + total sugar + cAMP/polysaccharide + patulin).MOQ and lead time depend on customization; tell us the target grade, pack size and volume and we will quote. All customized lots still ship with COA plus assay plus MSDS. (For food-grade needs we align patulin / micro / heavy-metal compliance.)
What is the country of origin, and can you provide traceability?
Country of OriginChina (northern jujube orchards) for the processed concentrate (Top's facility), with the botanical name (Ziziphus jujuba) declared on the COA.Top keeps an orchard-to-concentrate ledger and can issue a lot-specific traceability dossier (orchard → harvest → extraction → concentrate). For audit, Top provides the supply-chain statement, batch COA and assay (Brix / total sugar / cAMP / patulin).Traceability traces the fruit lot through extraction to the finished concentrate. Because jujube is a medicine-food dual-use crop, the ledger also records the food-grade handling (purified water, cleanroom filling).
What are the main applications of red date concrete?
Primary Applicationsfood and beverage flavour / fruit-note systems (jujube drink, jam, pastry, dairy, candy, eight-treasure congee — the sweet date note; label per GB 2760 / food regulations as a food extract); functional / medicine-food dual-use food (jujube is a traditional nourishing food, used in tonics, teas, desserts); beverage and sauce systems needing natural sweet/fruit balance.It is a water-soluble fruit concentrate (not a fragrance oil), so it is dosed into aqueous/food systems by weight/volume. Formulators label it as a food extract (medicine-food dual-use) and note it is an aqueous concentrate, distinct from an essential oil.Because it is a fruit concentrate...
Do you sign a contract or quality agreement?
Yes. For B2B orders Top can sign a sales contract and, for ongoing supply, a quality agreement / LTA specifying grade, pack sizes, price mechanism, lead time, traceability and complaint handling.For red date concrete, Q/XXXX conformance is the working acceptance basis unless the contract states otherwise (the COA and assay accompanying each lot are the evidence). We encourage buyers to attach their specification so both sides measure against the same numbers.Contracts are in EN/CN as needed. For food use, the contract should cite GB 17325-2015 / GB 2761-2017 and the buyer's food category, and state the patulin acceptance limit (not...
How do you handle a quality complaint or dispute?
Top treats complaints seriously:Notify us within the validity window with the lot number, COA reference and the issueWe review the retained sample and the batch COA / assay resultIf a genuine non-conformance is confirmed (e.g., off Q/XXXX, weak cAMP profile, patulin detected, micro fail), we offer replacement, credit or refund per the contractFor disputes we can involve a third-party lab (SGS, Eurofins) with costs allocated by outcome.Keep the original pack sealed where possible. Our aim is a fair, documented resolution — we do not argue against our own lot data.
What documents (COA, assay, MSDS) ship with each order?
Every Top order ships with:COA (batch-specific, conforming to Q/XXXX — soluble solids/Brix, total sugar, total acid, cAMP/polysaccharides, patulin, species + "red date fruit / aqueous concentrate" stated)Assay report (Brix by refractometer, total sugar by GB 5009.8, total acid by titration, cAMP/polysaccharides by HPLC/assay, patulin by GB 5009.185)MSDS / SDS (CLP for EU) where applicableCommercial invoice plus packing listCertificate of originHealth / phytosanitary certificate on requestMedicine-food dual-use / food-use note for food buyers.Optional third-party test (SGS, Eurofins) at buyer cost. All documents in EN (and CN on request).
Is red date concrete subject to CITES controls?
No. Ziziphus jujuba is a widely cultivated fruit tree, not listed in CITES Appendices — no CITES permit required. It is a farmed orchard crop (northern China).Top ships the standard food/export documents (invoice, packing list, COA, MSDS/SDS where applicable, certificate of origin, health / phytosanitary certificate on request). Normal food-safety regulation applies; no CITES hurdle exists for red date concrete.
What certificates and accreditations can you provide?
Top can provide: ISO 9001 (quality management), Halal and Kosher certificates (on request — jujube is plant-origin and generally compatible), organic for dedicated lots (on request), a non-GMO declaration, certificate of origin, and a health / phytosanitary certificate for food import on request. For EU we supply CLP-format SDS; for the US we reference 21 CFR food frameworks.Third-party test reports (SGS, Eurofins) at buyer cost. Confirm available certificates at order time — some are per-lot / per-request rather than blanket.
What botanical species does red date concrete come from, and where is it sourced?
Red date concrete/extract from Top is the concentrate of Ziziphus jujuba Mill. var. inermis (Bunge) Rehder (da-zao / Chinese red date, Rhamnaceae) — the cultivated large-fruited jujube used in food. Top declares the botanical name on every COA.Origin is cultivated jujube orchards in northern China (Shanxi, Shaanxi, Hebei, Shandong, Xinjiang), the traditional jujube belt. Jujube (da-zao) is a medicine-food dual-use species listed by the National Health Commission, so it is a recognized food raw material.Top keeps the species + origin declaration so the fruit-to-concentrate identity is traceable. Note this is a water-extracted fruit concentrate (concrete/concentrate), not a distilled essential oil...