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Can you customize specifications or provide OEM / private-label?
Yes. Top supports customization and OEM / private-label:Grade — standard concentrate vs a defined Brix / total-acid / flavonoid target gradeSupply at a defined dilution/ratio for easier handlingPrivate-label with your artwork and documentsDevelop a dedicated lot to Q/XXXX or your spec (Brix + total acid + total flavonoids + patulin).MOQ and lead time depend on customization; tell us the target grade, pack size and volume and we will quote. All customized lots still ship with COA plus assay plus MSDS. (For food-grade needs we align patulin / micro / heavy-metal compliance.)
What is the country of origin, and can you provide traceability?
Country of OriginChina (northern hawthorn orchards) for the processed concentrate (Top's facility), with the botanical name (Crataegus pinnatifida) declared on the COA.Top keeps an orchard-to-concentrate ledger and can issue a lot-specific traceability dossier (orchard → harvest → extraction → concentrate). For audit, Top provides the supply-chain statement, batch COA and assay (Brix / total acid / flavonoids / patulin).Traceability traces the fruit lot through extraction to the finished concentrate. Because hawthorn is a medicine-food dual-use crop, the ledger also records the food-grade handling (purified water, cleanroom filling).
What are the main applications of hawthorn concrete?
Primary Applicationsfood and beverage flavour / fruit-note systems (hawthorn drink, jam, pastry, dairy, candy — the tart fruity note; label per GB 2760 / food regulations as a food extract); functional / medicine-food dual-use food (hawthorn is a traditional functional food, used in tonics, teas, jellies); beverage and sauce systems needing natural fruit-acid balance.It is a water-soluble fruit concentrate (not a fragrance oil), so it is dosed into aqueous/food systems by weight/volume, not as a perfume. Formulators label it as a food extract (medicine-food dual-use) and note it is an aqueous concentrate, distinct from an essential oil.Because it is a...
Do you sign a contract or quality agreement?
Yes. For B2B orders Top can sign a sales contract and, for ongoing supply, a quality agreement / LTA specifying grade, pack sizes, price mechanism, lead time, traceability and complaint handling.For hawthorn concrete, Q/XXXX conformance is the working acceptance basis unless the contract states otherwise (the COA and assay accompanying each lot are the evidence). We encourage buyers to attach their specification so both sides measure against the same numbers.Contracts are in EN/CN as needed. For food use, the contract should cite GB 17325-2015 / GB 2761-2017 and the buyer's food category, and state the patulin acceptance limit (not detected...
How do you handle a quality complaint or dispute?
Top treats complaints seriously:Notify us within the validity window with the lot number, COA reference and the issueWe review the retained sample and the batch COA / assay resultIf a genuine non-conformance is confirmed (e.g., off Q/XXXX, weak flavonoid profile, patulin detected, micro fail), we offer replacement, credit or refund per the contractFor disputes we can involve a third-party lab (SGS, Eurofins) with costs allocated by outcome.Keep the original pack sealed where possible. Our aim is a fair, documented resolution — we do not argue against our own lot data.
What documents (COA, assay, MSDS) ship with each order?
Every Top order ships with:COA (batch-specific, conforming to Q/XXXX — soluble solids/Brix, total acid, total flavonoids, patulin, species + "hawthorn fruit / aqueous concentrate" stated)Assay report (Brix by refractometer, total acid by titration, total flavonoids by HPLC, patulin by GB 5009.185, sugars by GB 5009.8)MSDS / SDS (CLP for EU) where applicableCommercial invoice plus packing listCertificate of originHealth / phytosanitary certificate on requestMedicine-food dual-use / food-use note for food buyers.Optional third-party test (SGS, Eurofins) at buyer cost. All documents in EN (and CN on request).
Is hawthorn concrete subject to CITES controls?
No. Crataegus pinnatifida is a widely cultivated fruit tree, not listed in CITES Appendices — no CITES permit required. It is a farmed orchard crop (northern China).Top ships the standard food/export documents (invoice, packing list, COA, MSDS/SDS where applicable, certificate of origin, health certificate / phytosanitary on request). Normal food-safety regulation applies; no CITES hurdle exists for hawthorn concrete.
What certificates and accreditations can you provide?
Top can provide: ISO 9001 (quality management), Halal and Kosher certificates (on request — hawthorn is plant-origin and generally compatible), organic for dedicated lots (on request), a non-GMO declaration, certificate of origin, and a health / phytosanitary certificate for food import on request. For EU we supply CLP-format SDS; for the US we reference 21 CFR food frameworks.Third-party test reports (SGS, Eurofins) at buyer cost. Confirm available certificates at order time — some are per-lot / per-request rather than blanket.
What botanical species does hawthorn concrete come from, and where is it sourced?
Hawthorn concrete/extract from Top is the concentrate of Crataegus pinnatifida Bunge (shan-zha / Chinese hawthorn, Rosaceae) — the large-fruited "Shan-li-hong" hawthorn used in food. Top declares the botanical name on every COA.Origin is cultivated hawthorn orchards in northern China (Shandong, Hebei, Liaoning, Shanxi), a traditional hawthorn belt. Hawthorn is a medicine-food dual-use species listed by the National Health Commission, so it is a recognized food raw material — not a novel botanical.Top keeps the species + origin declaration so the fruit-pomace-to-concentrate identity is traceable. Note this is a water-extracted fruit concentrate (concrete/concentrate), not a distilled essential oil or a solvent...