What payment terms do you offer?
Top offers flexible terms by partnership stage: T/T (30% deposit plus 70% against B/L copy, or 100% prior for small orders), L/C at sight for established B2B buyers, and negotiated terms for long-term contracts / LTAs. For first orders we typically require advance payment or a confirmed L/C. Samples are usually paid upfront (often net, sometimes free for qualified buyers).Tell Top your preferred method and we will align the contract; payment terms are stated clearly on the proforma invoice.
What packaging materials and sizes are available?
Because red date concrete is a water-based, food-grade, sugar/acid-sensitive concentrate (it can ferment/mould or darken on exposure), packaging favors food-grade, sealed, light-protected, low-oxygen formats: sealed pouches (100-500 g) for premium lots, food-grade drums (1 kg, 5 kg, 25 kg). We pack sealed, labelled, and (for long storage) with oxygen absorbers / aseptic.Keep away from heat and light; refrigeration recommended for long storage. Damaged-pack claims are handled per the Incoterms and our complaint process.Because it is acidic/sugary, packs must be food-compatible (e.g., HDPE / lined).
Is this red date concrete organic or wildcrafted?
Jujube is a cultivated orchard crop (wildcrafted does not apply). Organic certification (EU 2018/848, NOP / USDA, or equivalent) can be arranged for dedicated lots from certified-organic jujube orchards, subject to segregated handling and lead-time / premium.Conventional (non-organic) lots are the default. Top can issue a non-GMO declaration; the COA states whether a lot is organic-certified or conventional.For organic red date concrete, the fruit sourcing and aqueous extraction must be under organic control — tell Top early so we reserve a certified run.
What is your order process and typical steps?
Typical flow:Inquiry with grade / volume / pack / destinationTop sends proforma invoice plus FOB quote plus specs (Q/XXXX)Buyer confirms and pays deposit (or opens L/C)Top produces / picks stock, runs QC plus assay (Brix / sugar / cAMP / patulin) plus sensory, issues COAShipment with full documentsAfter-sales (traceability, re-test, complaint channel).For new buyers we may start with a sample order. Lead times follow the agreed schedule.Top keeps one point of contact so the buyer always knows the order status.
Is there a national or ISO standard for red date concrete?
There is no single GB/T or QB/T product standard for red date concrete (std.samr.gov.cn has no entry) and no dedicated ISO (international none for jujube extract/concrete). Top builds the spec on: GB 17325-2015 (National Food Safety Standard — Concentrates for food industry, the concentrate-form framework), the enterprise standard Q/XXXX (Brix / total sugar / total acid / polysaccharides + patulin), and the medicine-food dual-use status (ChP 2020 Vol I Da-zao, cAMP assay reference). Must-TestGB 2761-2017 patulin limit (jujube is prone to moulding) verified by GB 5009.185. BackgroundGB/T 31121-2014 (fruit-veg juice). MethodsGB 5009.8 (sugars), GB/T 14454.2-2008.EP/USP jujube monograph is a reference....
What is your minimum order quantity (MOQ)?
MOQ1 kg (samples 5-10 g available).Because red date concrete is a processed food extract (not an endangered-species material, and not CITES), trial quantities are supported. Standard Commercial Packs1 kg (sealed pouch / drum), 5 kg and 25 kg food-grade drums.Recurring / contract volumes get priority allocation. If you need below 1 kg for lab evaluation, contact Top — we may supply a paid micro-sample.MOQ and pack options are confirmed on the quotation.
Can we set up a long-term supply agreement (LTA)?
Yes. For steady volume, Top recommends an LTA / annual framework that reserves extraction+concentration slots and jujube-fruit sourcing ahead (ideally before the harvest season), stabilizes price (with a review mechanism to manage the weather/crop-sensitive jujube market) and prioritizes your allocation.The LTA specifies grade (Q/XXXX or your spec), pack size, volume bands, lead time, quality agreement and complaint handling. Buyers under an LTA get buffer-stock priority and a dedicated contact.Because red date concrete is seasonal and crop-sensitive, an LTA is the most reliable way to secure consistent supply and predictable cost — contact Top with your annual forecast.
What is the lead time from order to delivery?
Lead TimeBuffer-stock standard grade 3-7 days to dispatch; fresh extraction 10-20 days (fruit sourcing plus extraction plus concentration plus QC including patulin plus documentation).After dispatch, transit depends on incoterm (FOB Shanghai, sea to EU/US about 25-40 days; air 3-7 days). Top gives a firm dispatch date on the proforma and keeps the buyer updated.Because jujube is seasonal and crop-sensitive, order ahead — especially before the harvest season — to lock price and availability.
What defines the composition of red date concrete?
It is an aqueous fruit concentrate whose identity markers are total sugar (glucose/fructose, by GB 5009.8), soluble solids (Brix), total acid, polysaccharides, and cyclic adenosine monophosphate (cAMP) — the characteristic sweet, date-like, nourishing profile. Top fingerprints total sugar + Brix + cAMP/polysaccharide as authenticity/quality markers (adulteration with sugar-water or other fruit concentrate is screened by the sugar/acid ratio and the cAMP/polysaccharide HPLC or assay).The concentrate also contains fruit solids and colour pigments. Each COA reports soluble solids, total sugar, total acid and cAMP/polysaccharides; the identity is the natural jujube fruit concentrate spectrum, not a single volatile oil.