A natural plant extract manufacturer and OEM/ODM partner
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Can I get free samples before placing a bulk order?
Free 10–50 g samples, buyer pays courier; cost credited to first bulk order.
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Do you quote FOB or CIF prices?
FOB and CIF quoted, plus EXW/DDP; ports Shanghai, Ningbo, Guangzhou, Shenzhen.
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Can I visit your factory?
Half-day to full-day visits; production, QC lab, warehouse and meetings; logistics arranged.
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What certifications does your factory hold?
ISO 9001, ISO 22000/HACCP, GMP; audits welcome; SGS/BV/Intertek inspections arranged.
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What extraction method is used to produce the neroli flower wax?
Solvent extraction of fresh blossoms preserves the full neroli aroma and citrus character.
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What should I do if my neroli flower wax arrives damaged?
Keep goods and packaging, photograph, notify within 7 days; most claims settled in a week.
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What documents are required for custom orders?
Company profile, logo files and label draft; NDA available for confidential sharing.
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What custom packaging options are available?
Aluminum tins, jars, bags and cartons; full customization available; adds 5–10 days lead time.
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How quickly do you respond to complaints?
24-hour initial response, 1–3 day investigation, resolution within one week.
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