What export documents do you provide with each shipment?
Full export pack: invoice, packing list, B/L or AWB, COA, GC-MS, SDS, certificate of origin; optional health/phytosanitary certificates.
Is this oil REACH-compliant for import into the EU?
Falls under the natural-substance exemption of EU REACH (EC 1907/2006); SDS, COA and origin documentation supplied.
What packaging options are available — standard and custom?
Aluminum/amber glass bottles 10 mL–5 L and drums 25–200 kg; custom labels, caps and boxes available for private label.
Can it be used in cosmetics — especially eye care and cooling skincare?
Ideal for cooling mists, eye serums and firming lotions at 0.1–1%; patch testing required for eye-area products.
How do you handle complaints about quality or delivery?
Acknowledge within 24 h, root-cause report within 7 working days; replacement, credit or return per contract.
How does this oil compare with chamomile, peppermint and other herbal oils?
Drier and greener than chamomile, softer than peppermint — a unique tea-like Chinese-herbal cooling profile.
Do you provide a Certificate of Analysis (COA) for every batch?
Full English COA issued per batch: organoleptics, physicochemicals, GC-MS composition and GB 1886.274-2016 conformity.
What plant material is this oil distilled from, and where is the chrysanthemum grown?
Steam-distilled from dried flower heads of Hangzhou Bai Ju (Chrysanthemum morifolium) grown in Tongxiang, Zhejiang — a National Geographic Indication product.
Which oils blend well with Hangzhou chrysanthemum oil?
Pairs with white florals, tea/green notes, cooling herbs, citrus and soft woods — ideal at 10–30% of a blend.