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What is your sample policy for lycium-barbarum-concrete?
Top supports evaluation with 5-10 g samples (sometimes up to about 20 g for qualified buyers), drawn from current stock or a fresh batch, shipped with COA plus assay. Samples are usually charged at the sample-tier price (or free for strategic / qualified accounts) plus freight.We recommend requesting the sample from the same lot you intend to purchase so the profile matches your production batch. Sample lead time is short (stock) or aligned with the next production window.Tell Top your application and preferred grade and we will suggest a representative sample.
How much do samples cost and how fast do they ship?
Sample CostThe sample-tier unit price for 5-10 g (often waived for qualified / strategic buyers) plus international freight. Lead TimeStock samples 3-7 days; if a fresh batch is needed, 10-20 days (sourcing plus processing plus QC).Top can express-ship via DHL / FedEx. As a low-hazard material, samples ship with an SDS where applicable. Provide your courier account or let Top quote the freight.
What is your returns and refund policy?
Because this is a natural, batch-specific material, returns are handled case-by-case. If Top's own lot data (COA plus assay) confirms a specification failure, we arrange replacement or refund of the affected quantity; return of unused, sealed material may be requested for verification.For buyer-side issues (wrong grade ordered, changed mind), returns are by mutual agreement and may incur restocking. All returns/refunds follow the signed contract and Incoterms; we keep the process transparent and documented.
Which plant part is the lycium-barbarum-concrete extracted from?
From the the goji berry fruit. Top's COA states "raw material: Lycium barbarum berry".The berry is water/alcohol extracted; no bark or resin is involved.
What regulatory support and documents do you provide for import?
Top supports import compliance with: COA (Q/XXXX conformance) plus assay (key markers + heavy metals + microbiology + sensory) plus sensory sheet, CLP-format SDS (EU), certificate of origin, and references to the relevant frameworks — Q/XXXX enterprise standard; references GB 2762, GB 2760, GB 5009 series, GB 4789 series, and the NHC medicine-food dual-use list. For market-specific needs tell Top early.We document that this is a processed natural product (not a distilled essential oil where stated) — important for correct customs and formulation classification. Top adds the health / phytosanitary certificate for import on request.
Can you re-test or re-analyze a lot after delivery?
Yes. Top keeps a retention sample for every lot and can re-test within the shelf life on request (key markers, heavy metals, micro, solvent residue).If a buyer disputes a result, we compare our retained-sample data with the original COA; a third-party lab (SGS, Eurofins) can be engaged for an independent read, with costs allocated by outcome. Re-testing protects both sides and is a standard part of our traceability commitment.
What quality control and in-house lab capabilities do you have?
Top operates in-house QC with: HPLC / GC for the key markers, solvent-residue and heavy-metal checks, peroxide/acid value (freshness), plus microbiology and moisture/ash per the relevant standards. Out-of-spec lots are blocked.We can arrange third-party verification (SGS, Eurofins) at buyer cost and keep retention samples for re-testing within shelf life.
How do you guarantee purity and authenticity of lycium-barbarum-concrete?
Authenticity is guaranteed byQ/XXXX conformance andPer-batch HPLC for polysaccharides and carotenoids, GC for the fruity volatile fingerprint plus GC/MS fingerprint plus targeted adulterant screening plus the COA species + "Lycium barbarum L.(goji berry) species-specific raw material" declaration. Top does not spike with cheaper substitutes or synthetic mimics.The HPLC for polysaccharides and carotenoids, GC for the fruity volatile fingerprint is the authenticity proof. Lots failing the profile or the limits are blocked.For high-assurance needs we offer third-party verification. Purity claims always tie back to the lot's own data — no unsupported matches-standard language.
What is your production capacity for lycium-barbarum-concrete?
Capacity is processing-slot plus raw-material-supply dependent: Top allocates runs across committed orders. Large volumes are feasible but need lead-time planning.We keep a small buffer of standard grades and recommend an LTA / annual framework for steady buyers so slots and sourcing are reserved ahead. Tell us your annual volume and we will size the allocation and confirm lead time.