24 h first response; 2–5 day investigation vs master batch; 5–10 day verdict + CAPA; free replacement for genuine product issues; SGS/CMA third-party re-test option; quarterly improvement data.
Liquidambar orientalis Mill. (Turkish storax) / L. formosana Hance (Chinese sweetgum), Hamamelidaceae, balsamic bark resin; Turkey Mugla (90%+ of wild trees) + Chinese GI regions (Huoshan, Wuyishan, Xinping); world's oldest fragrances, Su He Xiang.
Diffusion 1–2 drops/5 mL; TCM 开窍醒神 inhalation tradition (Suhexiang Wan 1800+ yrs); massage ≤1% diluted; incense with benzoin/frankincense; not for ingestion without TCM guidance.