How can I track my order after it is placed?
Dedicated account manager with milestone updates; tracking numbers for express and vessel monitoring for sea.
What is the order process and overall timeline?
Inquiry → sample → PI → production → QC → shipment; bulk production 10–20 working days plus transport.
Do you offer OEM / private-label services for jasmine hydrosol?
Full OEM/private-label: custom blends, packaging, artwork, formula support, documentation and logistics.
Do you provide formulation support for developing finished products?
Formulation development, preservation, stability screening and documentation support from base to finished product.
Is the jasmine sambac hydrosol truly natural and additive-free?
Single-ingredient hydrosol — no alcohol, no preservatives, no synthetic fragrance, no colorants, no dilution.
What is the MOQ and how does volume pricing work?
MOQ 5 L / 5 kg; OEM from 25 L; free samples available; tiered volume pricing with consolidation options.
Is the preservative-free hydrosol safe from microbial contamination?
Every batch is micro-tested (TPC, yeast & mold, pathogens) and released; aseptic filling and sealed containers.
Which loading ports do you use and how is export clearance handled?
Loading from Shenzhen, Guangzhou, Shanghai, Ningbo or Xiamen; full export clearance and docs handled.
How does this hydrosol differ from synthetic jasmine-scented water?
True steam distillate of real blossoms with natural complexity, versus synthetic water + fragrance with no plant actives.